Client onboarding

We make the journey with our Clients straight-forward and provide the tools necessary for their internal reporting and measurement.

Onboarding information

Not entirely sure what the benefits are of Managed Services? Check out our Managed IT Services – What are they? Infographic.

If you’d like to understand more about our range of services, the Penntech Services Infodeck will provide you with an overview, but it is not intended to be exhaustive.

The Client Handbook is provided at the outset and covers everything our clients may need. It also sets out all options for support, be it phone, email, our website support pages or direct from desktops.

We provide all primary contacts with access to the Penntech Portal where our clients can manage tickets and SLA’s. Portal access can be assigned to other team members with relevant security levels to view their own or the team’s activities.

All team members have access to raise tickets quickly and efficiently through the Penntech endpoint located in their desktop taskbar. We make it as easy as possible and cover all preferred options.

Penntech’s Client Portal

The dashboard view provides a snapshot of all activities, which can be drilled down for management reporting. The dashboard offers search functionality and an overview of the infrastructure’s health through graphs for ease.

Security

Security is a significant problem for all businesses, regardless of size. Software patching and antivirus are critical aspects of cybersecurity management. Individual user hardware is monitored and managed 24/7 to protect you.

What our client’s say

We’re proud to have 100% retention of clients since the business started in 2017; We hope you’ll be one of them.

  • "Nothing is too big or too small to assist with"

Penntech has worked with us for a number of years now and has always gone above and beyond to provide an efficient professional service in every circumstance. Their friendly responsive approach is refreshing.
Rebecca Groves

  • "Their knowledge is outstanding"

Penntech IT Solutions attitude to problem-solving in a proactive way is second to none. They are flexible, quick and efficient in respect of their on-site and remote services. There are numerous examples when Penntech has at short notice, resolved important issues, whether during or out of office hours. They have never let our company down and we will endeavour to continue to utilise their services.
Michele Donoghue

  • "Would highly recommend working with Penntech!"

Lewis and the team are extremely knowledgeable, easy to communicate with, very patient & understanding of our needs. Would highly recommend working with Penntech!
Massive UK

  • "We have been using Penntech for around 6 years now and have had a great experience."

We have been using Penntech for around 6 years now and have had a great experience. Every member of the team we interreact with is friendly and helpful and our queries are always answered quickly.
Alasdair Gray

  • "If you have an IT problem these guys will fix it with ease and charm."

If you have an IT problem these guys will fix it with ease and charm.
Harry Holgate

  • "They have transformed our IT at a remarkable price."

I can’t rate their service highly enough. They have transformed our IT at a remarkable price.
Heath Gardiner

Meet The Leadership Team at Penntech

Our IT specialists in London are at the heart of our company. They are agile, responsive and committed to our clients’ needs. Each engineer is trained and certified with Microsoft before working on the helpdesk. Meet the leadership team of Penntech.

Lewis Pennell

Founder
Penntech IT Solutions was born out of my passion for delivering professional IT services from a personal stance, and is now a team of IT Specialists in London. I don’t believe that we need to wear suits or follow the norm to be able to offer a first-class service.

Craig Summers

Project Director
I’ve been working in IT Support across multiple service providers for the last 10 years and have gained experience in multiple sectors including hedge funds and private equity. During my time in the industry, I’ve worked my way from helpdesk to project engineer.

Elaine Ladyman

Operations Director
I joined Penntech IT Solutions post-sale of my outsourced HR business. I now work with the team developing and supporting the business and its valued Clients in my role of Business & People Manager.

Our IT Support Services | We’re unique

  • We don’t tie our clients into long-term contracts we don’t feel the need to
  • We don’t enforce our technical stack on you | each client’s needs are bespoke and we work for you
  • We have 5* Google ratings from genuinely satisfied clients
  • 80% of our growth has been through current client referrals
  • We’re proud to have 100% client retention since 2017 when Penntech was established
  • We’ve achieved the above through our customer obsession, passion for innovation, and commitment to service excellence. Everyone could say that but ask our current Clients.

Contact our IT Support Engineers today to learn more

Find out how we can help you and how our IT Solutions can benefit you and your business.