NHS Trust MECM Assistance

Penntech configured Microsoft Endpoint Configuration Manager (MECM) to ensure accurate reporting and simplification of day-to-day IT tasks.

The problem faced

An NHS Trust possessed the necessary licensing for Microsoft Endpoint Configuration Manager (MECM) but needed more internal expertise to be able to clear out a large number of devices that were not reporting correctly.

With proper configuration, they could easily identify which devices were not reporting into the system and which devices were not up to date.

The Trust needed a solution that would help simplify their day-to-day tasks and also strengthen their internal IT team with MECM knowledge.

Solution

To address some of these issues that the trust faced, the following was implemented:

  1. Device tidy up
    A device review was undertaken to identify which devices were not reporting in correctly to the management system.
    A device collection was created to identify any non-client devices.
    Discovery methods were changed to only allow devices that were needed into the management system.
    This allowed the trust to easily identify which machines had issues and allowed them to pinpoint the issues more closely.

  2. Configuration changes
    Extra configuration was implemented on the MECM system to allow devices from other locations to report into the console.

  3. Staff training / transfer of knowledge
    Calls were had with the trust to strengthen the trust’s knowledge of issues and how to identify issues on devices that did have issues on the device.
    A plan was put together for the trust on how they can tackle common issues.

The outcome

Implementing the new MECM configurations and device management strategies significantly improved the NHS Trust’s visibility and control over its IT infrastructure.
As a result, day-to-day management tasks were streamlined, operational efficiency improved, and the Trust was better equipped to maintain a robust and secure IT infrastructure.

Benefits realised

  • Ability to accurately identify and address non-reporting issues.
  • Enabled other location devices to be identified.
  • Enhanced the Trust’s ability to maintenance a comprehensive view of the IT environment.

Service type

The used IT Consultancy services to realise the benefits.