IT Support | Block of Hours

The IT Block of hours agreement is suitable for those of you who have a need for IT services but don't know exactly how much it'll be used every month. You can still save money on a monthly basis without forfeiting your service level agreement.

IT Support Package | Block Of Hours

Choosing a Block of Hours Agreement provides outsourced IT support with a service level agreement but is prioritised below the fully Managed Service Agreement.

Blocks are purchased upfront based on a minimum of 10 hours. Our differentiator is that the block will continue until exhausted, unlike the industry norm where the block expires after one year.

Block of Hours

The block is payable in advance but has the advantage of a service level agreement prioritised below the full Managed Service option. The blocks are discounted from our Time and Materials option.

Blocks can be used for:

  • Management of Cloud solutions – Office 365, G Suite, Dropbox, Box
  • Professional ticketed helpdesk for record management of support calls
  • Inventory management of systems for record-keeping
  • Management of software licencing and renewals
  • IT Consultancy

Additional solutions can be purchased on a recurring basis to support:

  • Disaster recovery solutions
  • Provision of security measures, including patch update routines
  • 24/7 monitoring

Why Penntech as your Managed Service Provider?

Trial Periods

No lengthy ties-ins and a trial period

We offer our services on a trial basis for the first three months because we’re confident in our delivery and approach.

24/7 Support

Knowing you’re covered anytime brings peace of mind

Penntech offers a wide range of IT services, from strategic project management to 24/7 remote support, ensuring all your IT needs are always covered.

Cybersecurity Expertise

Security to keep your business safe

We provide advanced cybersecurity measures and expertise, including penetration testing services and Cyber Essentials, to protect clients from cyber threats.

Scalability

We ensure you can scale up or down based on business needs

We offer Clients the ability to scale IT services up or down based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth.

Flexible Packages

Flexible packages to suit your budget

We offer flexible options tailored to your business needs, whether you need ad hoc support, a block of hours, or fully managed services.

Cost Efficiency

Managing Costs in your business is critical to profitability

Clients benefit from having a dedicated IT team that acts as an extension of their business, providing personalised and consistent support. Outsourcing IT provides cost savings compared to maintaining an in-house IT Department.

Cross Industry Expertise

We have experience cross-industry

With experience in various verticals and industries, Penntech understands different businesses’ unique IT challenges and can provide customised solutions.

Disaster Recovery

Continuity planning is critical to your business

We ensure our Clients’ business continuity through robust disaster recovery and backup solutions.

Tech not Sales Focus

Cost-effective solutions that are right for your business

Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.

Client Satisfaction Rates

Our average score is 84 with an industry average of 50 considered to be excellent

Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.

Our Accreditations

Cyber Essentials certification

Increase your cybersecurity posture and adhere to the most crucial best practices and standards with Cyber Essentials certified solutions.

Cyber Essentials is a scheme backed by the British Government which helps you to guard against the most common security threats and demonstrate your commitment to Security.

Security attacks come in many shapes and sizes, but the vast majority are very basic in nature and are carried out by relatively unskilled individuals. They’re the equivalent of a thief trying your front door to see if it’s unlocked.

London Chamber of Commerce

We’re proud to be a Premier Plus member of the London Chamber of Commerce

We’re an accredited Microsoft Silver Partner

Office 365 is the world’s most popular app. It’s fast, powerful, integrated with other Microsoft apps, and available across devices. We’re proud to be a Microsoft Silver Partner.

How accreditation is achieved?

We had to meet Microsoft’s rigorous standards and demonstrate the highest standard of technical performance, service quality and customer care across four key areas:

  • App and Infrastructure
  • Business Applications
  • Data and AI
  • Modern Workplace and Security

And we had to prove our technical knowledge through certified qualification across our team.

Our Recent Case Studies

We spend our own time, not yours, to understand, source and deliver the best fit IT solutions to solve your business challenges and ensure that your business’ performance is never hampered by IT headaches.

Office Relocation

Penntech took over management of the move from an IT perspective. We first liaised with the Landlord to ascertain network connectivity options and to ensure these were adequate for Sunrise’s current and future scalability needs.

Infrastructure redesign

Penntech proactively advised that the ageing hardware and operating systems were not scalable or aligned with their business growth strategy. They required an infrastructure that was secure, robust, fit for purpose and scalable.

SharePoint Intranet Design

Penntech modernised the SharePoint Intranet to align to business strategy and objectives.

NHS Trust MECM Assistance

Penntech configured Microsoft Endpoint Configuration Managed MECM to ensure accurate reporting and simplification of day-to-day IT tasks.

Cyber Essentials Compliance

Massive was asked by a client to provide a Cyber Insurance policy. Rather than simply getting a policy they used this request to become compliant with Cyber Essentials.

NHS Elastic Stack: Access Control and Log Rotations

Penntech held discussions with the NHS Trust and agreed to implement Elastic Stack (ELK) which consisted of Elastic Search, Beats, Logstash and Kibana.