IT Support
If you’re looking to solve an IT problem then you’re in the right place. We’re a leading managed service provider of IT Support in London. We’re centrally located to provide responsive and critical solutions to your IT needs.
Do you need the best IT support for your business?
You need the best IT support. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can really put a damper on your day. They’re frustrating, time-consuming, and can seem like a never-ending cycle of issues.
The longer you wait, the more damage is done, so keep running your business at optimum levels by ensuring a seamlessly integrated IT ecosystem. There’s nothing worse than feeling helpless and at the mercy of technology. That’s why we exist — to squash those IT nightmares for you.
Penntech IT Solutions is available to solve your issues proactively and reactively. We offer a range of services that will best suit your business needs — whether you only need someone to manage your server or want an entire IT department on call, we provide it all.
We’re always just a phone call away and we live and breathe IT support services. We’re here to help your business with anything that could go wrong with your systems or devices. We’re ready to solve any problem you throw our way!
Why Penntech as your Managed Service Provider?
Our Clients tell us we deliver exceptional service but check out the reasons below.
Trial Periods
No lengthy ties-ins and a trial period
We offer our services on a trial basis for the first three months because we’re confident in our delivery and approach.
24/7 Support
Knowing you’re covered anytime brings peace of mind
Penntech offers a wide range of IT services, from strategic project management to 24/7 remote support, ensuring all your IT needs are always covered.
Cybersecurity Expertise
Security to keep your business safe
We provide advanced cybersecurity measures and expertise, including penetration testing services and Cyber Essentials, to protect clients from cyber threats.
Scalability
We ensure you can scale up or down based on business needs
We offer Clients the ability to scale IT services up or down based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth.
Flexible Packages
Flexible packages to suit your budget
We offer flexible options tailored to your business needs, whether you need ad hoc support, a block of hours, or fully managed services.
Cost Efficiency
Managing Costs in your business is critical to profitability
Clients benefit from having a dedicated IT team that acts as an extension of their business, providing personalised and consistent support. Outsourcing IT provides cost savings compared to maintaining an in-house IT Department.
Cross Industry Expertise
We have experience cross-industry
With experience in various verticals and industries, Penntech understands different businesses’ unique IT challenges and can provide customised solutions.
Disaster Recovery
Continuity planning is critical to your business
We ensure our Clients’ business continuity through robust disaster recovery and backup solutions.
Tech not Sales Focus
Cost-effective solutions that are right for your business
Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.
Client Satisfaction Rates
Our average score is 84 with an industry average of 50 considered to be excellent
Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.
Our IT Support Services
Let’s do something good together.
If you share your problem, we’ll give you our solution all hassle-free! A problem shared is a problem halved.
Managed IT Services Provider
Think of our IT Managed Services Team supporting your business as integrated. We understand your business, your infrastructure and what’s best for you in terms of IT.
IT Support | Time & Materials
Our Time and Materials agreement is a good starting point for most IT needs, from managing an office network to troubleshooting hardware (or any other issues you may experience).
IT Support | Block of Hours
The IT Block of hours agreement is suitable for those of you who have a need for IT services but don’t know exactly how much it’ll be used every month. You can still save money on a monthly basis without forfeiting your service level agreement.
What our clients say about us
We provide support and solutions to the most challenging IT problems. Read what our clients have to say about us and how we helped them.
“Nothing is too big or too small to assist with”
Penntech has worked with us for a number of years now and has always gone above and beyond to provide an efficient professional service in every circumstance. Their friendly responsive approach is refreshing.
Rebecca Groves
“Their knowledge is outstanding”
Penntech IT Solutions attitude to problem-solving in a proactive way is second to none. They are flexible, quick and efficient in respect of their on-site and remote services. There are numerous examples when Penntech has at short notice resolved important issues, whether during or out of office hours. They have never let our company down and we will endeavour to continue to utilise their services.
Michele Donoghue
“Would highly recommend working with Penntech!”
Lewis and the team are extremely knowledgeable, easy to communicate with, very patient & understanding of our needs. Would highly recommend working with Penntech!
Massive UK
“Nothing is too much trouble & response times are very efficient – would highly recommend to anyone needing IT support.”
We have been using Penntech for around a year and the support and service from the team has been brilliant. They are always happy to go the extra mile and are very patient with my many requests for help! Nothing is too much trouble & response times are very efficient – would highly recommend to anyone needing IT support.
Bonnie Wallace
“Friendly and approachable, but also excellent technically”
As a barristers chambers, we have industry-specific data protection requirements. Penntech showed in-depth knowledge about the interaction between these requirements and technical IT aspects.
Demstone Chambers
Our Accreditations
Cyber Essentials certification
Increase your cybersecurity posture and adhere to the most crucial best practices and standards with Cyber Essentials certified solutions.
Cyber Essentials is a scheme backed by the British Government which helps you to guard against the most common security threats and demonstrate your commitment to Security.
Security attacks come in many shapes and sizes, but the vast majority are very basic in nature and are carried out by relatively unskilled individuals. They’re the equivalent of a thief trying your front door to see if it’s unlocked.
London Chamber of Commerce
We’re proud to be a Premier Plus member of the London Chamber of Commerce
We’re an accredited Microsoft Silver Partner
Office 365 is the world’s most popular app. It’s fast, powerful, integrated with other Microsoft apps, and available across devices. We’re proud to be a Microsoft Silver Partner.