# Managed IT Services Provider Think of our IT Managed Services Provider Team supporting your business as integrated. We invest time in understanding your business and your infrastructure and provide options on what’s best for your unique business in terms of IT. ## Do you need Managed IT services for your business? We’re a managed IT services provider in London.  As a managed services provider we don’t impose fixed systems, processes and third-party supplier preferences on you – that’s not the deal.  We work with you to achieve your IT objectives at any level. Our IT fully Managed Service (aka [outsourced support service](https://www.penntech-it.com/2023/04/29/outsourcing-it-services-to-give-your-business-a-competitive-advantage/) to some) enables you to efficiently manage your corporate IT budget whilst securing your business, and ensuring business continuity. To further consolidate IT outgoings, we can manage anything from domain and web hosting to cloud-based infrastructure and internal networks. For a fixed monthly fee, we can become the IT department you need to ensure that your business is IT-ready and fully optimised for competitive advantage. In this modern age of computing and technology, businesses do not always have the internal knowledge, time or experience to cover the entire spectrum of available Information Technology.  We also provide [IT Consulting Services](https://www.penntech-it.com/2023/05/05/it-consulting-services/). What if something goes wrong and your own client is dependent on you for meeting their deadline? The excuse of ‘the system went down’ is unacceptable. By choosing an IT Managed Service you don’t have to worry about trying to find someone to fix your problem, we fix it for you. We are always working proactively behind the scenes, so we can catch any issues early, and ensure your infrastructure remains robust. We achieve this using the best range of monitoring and management tools. We rigorously analyse all tools we use to be confident they are the right solution. We don’t rest on our laurels; we continually analyse to ensure all our external partners are aligned to our values of Continuous Improvement. ### How managed IT services London can help your business IT Managed Services is the provision of a fully managed IT Partner to provide a whole range of solutions to businesses that **minimise cost and maximise benefit**.  For example, we provide: - Professional ticketed helpdesk support for day-to-day users or wider business issues, 24/7 monitoring with on-site visits by qualified technicians as required and guaranteed response times - Provision of security measures, including patch update routines, disaster recovery solutions and Anti-Virus & Spyware Protection with daily Heath and Security checks - Management of Cloud solutions – Office 365, G Suite, Dropbox, Box - IT Consultancy, strategy, business continuity and roadmaps - Hardware, Network Device, Website availability and Security Services, and Software Monitoring We are always working proactively behind the scenes, so we can catch any issues early, and ensure your infrastructure remains robust. ## Why Penntech as your Managed Service Provider? Our Clients tell us we’re deliver exceptional service but check out the reasons below. ### Trial Periods **No lengthy ties-ins and a trial period** We offer our services on a **trial basis for the first three months** because we’re confident in our delivery and approach. ### 24/7 Support **Knowing you’re covered anytime brings peace of mind** Penntech offers a wide range of IT services, from strategic project management to **24/7 remote support**, ensuring all your IT needs are always covered. ### Cybersecurity Expertise **Security to keep your business safe** We provide advanced cybersecurity measures and expertise, including **penetration testing services and Cyber Essentials**, to protect clients from cyber threats. ### Scalability **We ensure you can scale up or down based on business needs** We offer Clients the ability to **scale IT services up or down** based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth. ### Flexible Packages **Flexible packages to suit your budget** We offer **flexible options tailored to your business needs**, whether you need ad hoc support, a block of hours, or fully managed services. ### Cost Efficiency **Managing Costs in your business is critical to profitability** Clients benefit from having a dedicated IT team that acts as an extension of their business, providing personalised and consistent support. **Outsourcing IT provides cost savings compared to maintaining an in-house IT Department**. ### Cross Industry Expertise **We have experience cross-industry** With **experience in various verticals and industries**, Penntech understands different businesses’ unique IT challenges and can provide customised solutions. ### Disaster Recovery **Continuity planning is critical to your business** We ensure our Clients’ business continuity through **robust disaster recovery** and backup solutions. ### Tech not Sales Focus **Cost-effective solutions that are right for your business** Other providers often enforce their preferred IT stack, but we don’t, as **IT is not a one-size-fits-all solution**. ### Client Satisfaction Rates **Our average score is 84 with an industry average of 50 considered to be excellent** **Penntech’s average NPS score over 90 days is 84**. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare. ## Our Accreditations ### Cyber Essentials certification Increase your cybersecurity posture and adhere to the most crucial best practices and standards with Cyber Essentials certified solutions. Cyber Essentials is a scheme backed by the British Government which helps you to guard against the most common security threats and demonstrate your commitment to Security. ### London Chamber of Commerce We’re proud to be a Premier Plus member of the London Chamber of Commerce ### We’re an accredited Microsoft Silver Partner Office 365 is the world’s most popular app. It’s fast, powerful, integrated with other Microsoft apps, and available across devices. We’re proud to be a Microsoft Silver Partner. How accreditation is achieved? We had to meet Microsoft’s rigorous standards and demonstrate the highest standard of technical performance, service quality and customer care across four key areas: - App and Infrastructure - Business Applications - Data and AI - Modern Workplace and Security And we had to prove our technical knowledge through certified qualification across our team. ## Our Managed IT Services Case Studies We spend our own time, not yours, to understand, source and deliver the best fit IT solutions to solve your business challenges and ensure that your business’ performance is never hampered by IT headaches. Read through the projects worked on with our clients. ### [Office Relocation](https://www.penntech-it.com/case-studies/office-relocation/) Penntech took over management of the move from an IT perspective. We first liaised with the Landlord to ascertain network connectivity options and to ensure these were adequate for Sunrise’s current and future scalability needs. ### [Infrastructure redesign](https://www.penntech-it.com/case-studies/infrastructure-redesign/) Penntech proactively advised that the ageing hardware and operating systems were not scalable or aligned with their business growth strategy. They required an infrastructure that was secure, robust, fit for purpose and scalable. ### [Cloud Migration](https://www.penntech-it.com/case-studies/cloud-migration-services/) Penntech transitioned to a cloud-first infrastructure model, significantly improving scalability, performance and costs. ### [MECM Segregation of multiple networks with VLAN](https://www.penntech-it.com/case-studies/mecm-configuration-case-study/) Penntech established two MECM servers to ensure localised management, redundancy, and improved load distribution. ## Contact our Managed IT Specialists We can tailor our solutions to your budget, and **we won’t be beaten on price** on a **like for like** basis. Think we can help you? Or give us a call [+44 (0) 2033 711 810](tel:+44(0)2033711810)